Acceptable Use Policy — Yeti Internet

⚠️ Note: This document is a draft pending attorney review. Pricing placeholders will be updated before public launch.

This Acceptable Use Policy ("AUP") applies to all customers of Yeti Internet LLC ("Yeti Internet," "we," "us," "our") and governs the use of our broadband internet access services. This AUP is incorporated by reference into the Yeti Internet Terms of Service. By activating or using service, you agree to comply with this policy.

Yeti Internet serves a rural mountain community where shared network capacity is a resource that affects all of our neighbors. This AUP exists to protect the quality of service for everyone, maintain the security and integrity of our network, and ensure that the service is used for lawful purposes.

1. General Principles

You are responsible for all activity that occurs through your account and your network connection, whether performed by you, members of your household, employees, guests, or any other person who accesses the service through your account. This responsibility includes the actions of anyone who accesses the internet through a wireless router or access point connected to your Yeti Internet service.

You may use the service for any lawful purpose consistent with these rules. You must not use the service in a way that is harmful, fraudulent, deceptive, threatening, abusive, harassing, defamatory, or that violates any applicable law or regulation.

2. Prohibited Activities

The following activities are expressly prohibited on the Yeti Internet network:

2.1 Illegal Content and Activity

Child sexual abuse material (CSAM): Transmission, storage, or distribution of any material that sexually exploits minors is strictly prohibited and will be reported to the National Center for Missing and Exploited Children (NCMEC) and law enforcement.

Copyright infringement: Unauthorized reproduction, distribution, or transmission of copyrighted material, including unauthorized peer-to-peer file sharing of copyrighted content.

Fraud and identity theft: Using the service to engage in fraud, phishing, identity theft, or any other deceptive practice intended to obtain money, credentials, or personal information from others.

Threats and harassment: Transmitting content that constitutes threats of violence, criminal harassment, or cyberstalking.

Illegal gambling: Operating or participating in online gambling in violation of applicable law.

2.2 Network Security Violations

Unauthorized access (hacking): Attempting to access systems, accounts, networks, or data without authorization. This includes port scanning, vulnerability exploitation, password cracking, and any other intrusion attempt.

Denial of service attacks: Launching, participating in, or facilitating denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks against any host, network, or service.

Malware distribution: Knowingly transmitting, hosting, or distributing viruses, worms, ransomware, spyware, adware, or any other malicious software.

Packet spoofing: Forging or misrepresenting the source of network packets, including IP address spoofing.

Network interference: Taking any action that interferes with the network infrastructure, equipment, or service of Yeti Internet or any other network or service provider.

Open relays and proxies: Operating an open mail relay, open proxy, or any system designed to obscure the origin of harmful traffic or spam.

2.3 Spam and Unsolicited Communications

Bulk unsolicited email (spam): Sending unsolicited commercial email (UCE/spam) in violation of the CAN-SPAM Act or other applicable law. This includes transmitting email with falsified or misleading header information.

SMS/text spam: Sending unsolicited text messages in bulk or in violation of the Telephone Consumer Protection Act (TCPA).

Harvesting email addresses: Using automated tools to collect email addresses or other contact information from websites or services without the site owner's permission.

2.4 Misuse That Harms Other Customers

Excessive use affecting shared capacity: Sustained use patterns that materially degrade the service quality of other customers on shared network segments. We may contact you to discuss usage patterns before taking action and will work cooperatively to find solutions, including upgrading your plan.

Reselling service: Reselling, subletting, or otherwise providing Yeti Internet service to third parties without our written consent. Residential service plans are for personal household use only.

Unauthorized commercial use: Operating a business that serves customers outside your household on a residential plan. If you need commercial service, contact us.

2.5 Misuse of Our Systems

Circumventing security measures: Attempting to bypass, disable, or circumvent any security or authentication features of our network, equipment, or customer portal.

False or misleading information: Providing false information to Yeti Internet in connection with your account, service, or any support request.

Equipment tampering: Modifying, damaging, or tampering with Yeti Internet-owned equipment installed at your premises.

3. Consequences of Violations

We take AUP violations seriously because they affect the entire community we serve. Our response will be proportional to the nature and severity of the violation:

3.1 Investigation

When we become aware of a potential AUP violation — through our own monitoring, a complaint from a third party, or a report from another Yeti Internet customer — we will investigate. We will not take action against an account based solely on an unverified third-party complaint.

3.2 Notice and Cure

For most violations, we will contact the account holder by email or phone before taking any action. We will describe the alleged violation and provide a reasonable opportunity to address it (typically 48–72 hours). We skip this step for violations involving CSAM, active attacks on our network or other systems, or other situations requiring immediate action.

3.3 Remedies Available to Yeti Internet

Depending on the severity of the violation, we may:

Issue a formal warning
Temporarily throttle or limit specific types of traffic
Suspend your service (with or without prior notice, depending on severity)
Terminate your service account
Cooperate with law enforcement investigations
Seek legal remedies for damages caused to Yeti Internet or third parties

Service suspension or termination for AUP violations does not relieve you of payment obligations for the affected billing period.

3.4 Mandatory Reporting

We are required by federal law (18 U.S.C. § 2258A) to report apparent violations involving child sexual exploitation material to the National Center for Missing and Exploited Children's CyberTipline and to law enforcement. We will do so without prior notice to the account holder.

4. Reporting Abuse

Report Network Abuse or Security Issues

If you believe a Yeti Internet customer is engaging in network abuse, sending spam, or conducting attacks originating from our network, please report it to:

Email: hello@yetiinternet.com
Subject line: "Abuse Report"
Phone: 855-GET-YETI

Please include as much detail as possible: timestamps, IP addresses, message headers, and a description of the activity. We treat all abuse reports seriously and will investigate promptly.

5. DMCA Copyright Notices

Yeti Internet complies with the Digital Millennium Copyright Act (DMCA). If you believe that content accessible through our network infringes your copyright, you may submit a DMCA takedown notice to:

Designated DMCA Agent: Yeti Internet LLC
Email: hello@yetiinternet.com
Subject line: "DMCA Notice"
Phone: 855-GET-YETI

Your notice must include: (1) identification of the copyrighted work; (2) identification of the infringing material and its location; (3) your contact information; (4) a statement of good faith belief; (5) a statement under penalty of perjury that the information is accurate and you are authorized to act; and (6) your signature (physical or electronic).

We will respond to valid DMCA notices promptly and maintain a repeat-infringer policy in accordance with the DMCA.

6. Changes to This Policy

We may update this AUP at any time. Material changes will be communicated by email and posted on our website with at least 14 days advance notice. Continued use of service after the effective date of a revised AUP constitutes acceptance of the changes.

7. Contact

Questions about this Acceptable Use Policy:

Yeti Internet LLC
Phone: 855-GET-YETI
Email: hello@yetiinternet.com