Legal
How Yeti Internet collects, uses, and protects your personal information.
Yeti Internet LLC ("Yeti Internet," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes what personal information we collect, how we use and share it, and your rights as a customer — including the rights of California residents under the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA").
This policy applies to all current and former customers, prospective customers, and visitors to our website at yetiinternet.com. It does not apply to the data practices of third parties whose services you may access through our network.
We collect personal information in several categories:
We do not inspect, log, or store the content of your internet communications, the URLs of specific websites you visit, or the content of your emails, messages, or other transmissions over the network. Our network usage data is limited to aggregate bandwidth metrics necessary for billing, troubleshooting, and network management.
| Purpose | Information Used |
|---|---|
| Providing and managing your service | Account info, technical data, service configuration |
| Billing and payment processing | Account info, payment info, usage data |
| Customer support and troubleshooting | Account info, technical data, support history |
| Service notifications (outages, maintenance, billing) | Contact info |
| Network monitoring, security, and fraud prevention | Technical data, IP addresses, usage patterns |
| Compliance with legal obligations | All categories, as required by law |
| Service improvements and internal analytics | Aggregated, de-identified usage data |
| Marketing communications (with your consent) | Contact info |
We do not sell your personal information to third parties for their marketing purposes. We do not share your browsing history or network usage data with advertisers.
We may share your personal information with:
We engage trusted third-party vendors to help us deliver our services, including payment processors, billing software providers, and customer relationship management platforms. These vendors are contractually obligated to use your information only as directed by us and in accordance with applicable law.
We may disclose information as required by law, including in response to valid subpoenas, court orders, or lawful requests by government authorities. We will notify you of legal process to the extent permitted by law before disclosing your information, unless prohibited from doing so.
We may share information when we believe disclosure is necessary to protect the rights, property, or safety of Yeti Internet, our customers, or the public — for example, to address network abuse, fraud, or threats to safety.
If Yeti Internet is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
We may share your information with other parties when you have given explicit consent for us to do so.
As a telecommunications provider, we are subject to federal rules regarding Customer Proprietary Network Information (CPNI) under the Communications Act and FCC regulations. CPNI includes information about your service features, calling patterns, and usage that is available to us by virtue of our service relationship. We use CPNI only as permitted by law — primarily to provide and improve the services you subscribe to and to protect the security of your account. You may restrict our use of CPNI for marketing purposes by contacting us at hello@yetiinternet.com.
We retain personal information for as long as necessary to provide service, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods:
After these periods, data is securely deleted or de-identified.
We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS), access controls, and regular security assessments. No security system is impenetrable, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you as required by California law.
Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the following rights:
To exercise any of the rights above, contact us by:
We will respond to verifiable consumer requests within 45 days. If we need additional time (up to 45 additional days), we will notify you. We will ask you to verify your identity before fulfilling your request to protect your information from unauthorized disclosure.
You may designate an authorized agent to submit requests on your behalf. We require written authorization from you before we will respond to requests from an agent.
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete it promptly. If you believe we have collected information from a child under 13, please contact us at hello@yetiinternet.com.
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and post the updated policy on our website with a revised effective date. Your continued use of our service after the effective date constitutes acceptance of the updated policy.
For questions, concerns, or privacy requests, contact us at:
Yeti Internet LLC — Privacy
Pine Mountain Club, California 93222
Phone: 855-GET-YETI
Email: hello@yetiinternet.com