Privacy Policy — Yeti Internet

⚠️ Note: This document is a draft pending attorney review. Pricing placeholders will be updated before public launch.

Yeti Internet LLC ("Yeti Internet," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes what personal information we collect, how we use and share it, and your rights as a customer — including the rights of California residents under the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA").

This policy applies to all current and former customers, prospective customers, and visitors to our website at yetiinternet.com. It does not apply to the data practices of third parties whose services you may access through our network.

1. Information We Collect

We collect personal information in several categories:

1.1 Account and Identity Information

Full name
Service and billing address
Email address
Phone number(s)
Date of birth (for identity verification when required)

1.2 Payment and Financial Information

Credit or debit card information (processed via our payment processor; we do not store full card numbers)
Bank account information for ACH payments
Billing history and transaction records

1.3 Service and Technical Information

IP address(es) assigned to your account
MAC addresses of devices registered on your account
Service plan, activation date, and configuration details
Equipment installed at your premises and its status
Network usage data (total data transferred, connection timestamps)
Service tickets, trouble reports, and support correspondence

1.4 Website and Communication Data

IP address and browser information when you visit our website
Pages viewed, links clicked, and time spent on our website
Communications with our customer support team
Responses to surveys or feedback requests

1.5 Information We Do Not Collect

We do not inspect, log, or store the content of your internet communications, the URLs of specific websites you visit, or the content of your emails, messages, or other transmissions over the network. Our network usage data is limited to aggregate bandwidth metrics necessary for billing, troubleshooting, and network management.

2. How We Use Your Information

Purpose	Information Used
Providing and managing your service	Account info, technical data, service configuration
Billing and payment processing	Account info, payment info, usage data
Customer support and troubleshooting	Account info, technical data, support history
Service notifications (outages, maintenance, billing)	Contact info
Network monitoring, security, and fraud prevention	Technical data, IP addresses, usage patterns
Compliance with legal obligations	All categories, as required by law
Service improvements and internal analytics	Aggregated, de-identified usage data
Marketing communications (with your consent)	Contact info

We do not sell your personal information to third parties for their marketing purposes. We do not share your browsing history or network usage data with advertisers.

3. How We Share Your Information

We may share your personal information with:

3.1 Service Providers

We engage trusted third-party vendors to help us deliver our services, including payment processors, billing software providers, and customer relationship management platforms. These vendors are contractually obligated to use your information only as directed by us and in accordance with applicable law.

3.2 Legal and Regulatory Requirements

We may disclose information as required by law, including in response to valid subpoenas, court orders, or lawful requests by government authorities. We will notify you of legal process to the extent permitted by law before disclosing your information, unless prohibited from doing so.

3.3 Protection of Rights and Safety

We may share information when we believe disclosure is necessary to protect the rights, property, or safety of Yeti Internet, our customers, or the public — for example, to address network abuse, fraud, or threats to safety.

3.4 Business Transfers

If Yeti Internet is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.5 With Your Consent

We may share your information with other parties when you have given explicit consent for us to do so.

4. CPNI — Customer Proprietary Network Information

As a telecommunications provider, we are subject to federal rules regarding Customer Proprietary Network Information (CPNI) under the Communications Act and FCC regulations. CPNI includes information about your service features, calling patterns, and usage that is available to us by virtue of our service relationship. We use CPNI only as permitted by law — primarily to provide and improve the services you subscribe to and to protect the security of your account. You may restrict our use of CPNI for marketing purposes by contacting us at hello@yetiinternet.com.

5. Data Retention

We retain personal information for as long as necessary to provide service, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods:

Active account records: Retained for the duration of your service
Billing and payment records: 7 years from the date of the transaction (tax and legal compliance)
Technical/network logs: Up to 90 days from creation
Customer support records: 3 years from case closure
Marketing consent records: Until consent is withdrawn plus 1 year

After these periods, data is securely deleted or de-identified.

6. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS), access controls, and regular security assessments. No security system is impenetrable, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you as required by California law.

7. California Residents — CCPA/CPRA Rights

Your Rights as a California Resident

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the following rights:

Right to Know: You may request that we disclose what personal information we have collected about you, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we have shared it.
Right to Access: You may request a copy of the specific personal information we hold about you.
Right to Deletion: You may request that we delete personal information we have collected, subject to certain legal exceptions (e.g., we may retain information needed to complete a transaction, detect fraud, or comply with law).
Right to Correct: You may request that we correct inaccurate personal information.
Right to Opt Out of Sale/Sharing: We do not sell or share personal information for cross-context behavioral advertising. No opt-out is required, but you may contact us to confirm.
Right to Limit Use of Sensitive Information: We do not use sensitive personal information beyond what is necessary to provide the service.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

7.1 How to Submit a Privacy Request

To exercise any of the rights above, contact us by:

Email: hello@yetiinternet.com (subject line: "Privacy Request")
Phone: 855-GET-YETI

We will respond to verifiable consumer requests within 45 days. If we need additional time (up to 45 additional days), we will notify you. We will ask you to verify your identity before fulfilling your request to protect your information from unauthorized disclosure.

7.2 Authorized Agents

You may designate an authorized agent to submit requests on your behalf. We require written authorization from you before we will respond to requests from an agent.

8. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete it promptly. If you believe we have collected information from a child under 13, please contact us at hello@yetiinternet.com.

9. Third-Party Links and Services

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and post the updated policy on our website with a revised effective date. Your continued use of our service after the effective date constitutes acceptance of the updated policy.

11. Contact Us

For questions, concerns, or privacy requests, contact us at:

Yeti Internet LLC — Privacy
Pine Mountain Club, California 93222
Phone: 855-GET-YETI
Email: hello@yetiinternet.com